Customer satisfaction is our goal.
Please send items to be returned to Marcus Uniforms with a copy of the receipt from your order via Priority US Mail or any other carrier that will provide a tracking number. Marcus Uniforms accepts returns for refund within 30 days of delivery. Upon receipt of the returned merchandise, we will, upon request, issue a refund or credit the credit card. (Shipping charges are not refundable.)
If you have requested an exchange, we will reship to you free of charge one time, as long as the original shipment was sent via UPS within the continental United States. If a more expensive item is requested, the original credit card will be charged the additional amount. If a check is included with your return, please write “check enclosed” on your receipt. All orders or exchanges paid with a check will be held for 10 business days. All PayPal orders will be refunded via PayPal. Refunds or credit card credits will be issued to the original purchaser of the merchandise. We cannot accept returned merchandise after 30 days. Claims for missing or incorrect items must be made within 7 days of delivery. Orders may be shipped in more than one package.
Marcus Uniforms strives to offer the lowest prices for our merchandise and does not impose a restocking fee for returns under 10 items. Therefore, we can only accept merchandise for return or exchange that has been shipped prepaid. If the merchandise is defective or has been shipped to you in error, we will reimburse you for reasonable shipping charges.
Please note that tags must be on the garments. We cannot accept items for return if they have been altered, laundered, embroidered or worn. Shoes must be in the original shoebox, and the shoebox may not be used as the shipping box. We must be able to return the item with the box to our inventory to be resold.
Final Sale items cannot be returned.
Returns of 10 or more items, late returns and returns that do not comply with our return policy may result in a 20% restocking fee. Merchandise returned using a UPS return label will be inspected by our return specialists. If merchandise is not found to be defective nor mis-sized, a $10 charge will be deducted from your refund. Returns of merchandise not purchased from Marcus Uniforms as well as embroidered, laundered, worn or damaged merchandise will be returned at your expense or destroyed after 30 days.
We hope that you are not only satisfied, but happy with your purchase from Marcus Uniforms. We urge you to consult the size charts available on our website or in our catalog before making your selections, and we hope that your experience with Marcus Uniforms is a pleasant one. We welcome your comments and suggestions. Please contact us at 800-453-3944 or 414-438-4999 if you have questions about returns or exchanges, and our customer service representatives will be happy to assist you. Our customer service hours are Monday through Friday from 8-5 Central Time.
Colors from different brands will not match exactly. Please call for color matching assistance.
Uniform and Scrubs Catalog
5302 W. Fond Du Lac Ave.
Milwaukee, WI 53216-1348
Returns sent back to the manufacturer or any other address will result in delayed processing and restock fees.
If your package is returned to us as refused or undeliverable, any fees assessed by the shipper may be deducted from your refund or credit. We reserve the right to send orders via UPS signature required.
Delivery to Apartments: UPS drivers may request a signature. If you would prefer that a package be left at your apartment office or front desk, please include this request in address line 2 or in the business name line of your order form. If you will not be home to receive the package, you may also want to consider shipping to your place of work. If UPS cannot deliver the package, shipping and restocking charges to return the package to us will be deducted from your refund/exchange. After the order has shipped, address changes will result in an intercept fee which is imposed by UPS.
Click Here to download a PDF of our return form.